Returns & Exchange Policy
RETURNS & EXCHANGES
Transparent client protection. Everything you need to know about doorstep inspection, transit claims, and replacement dispatch across Pakistan.
Doorstep Verification
Inspect the collector box, seal, and watch condition during delivery under our Open Parcel policy.
Notify Concierge
Report any discrepancy or defect within 48 hours to our WhatsApp desk with clear photos or video.
Express Replacement
Following verification, an expedited replacement unit is shipped directly to your delivery address.
Exchange Eligibility Conditions
To qualify for an exchange, your timepiece must remain completely unworn and unaltered, accompanied by all original stickers, protective cellophane wraps, magnetic box, and documentation. Watches that exhibit removed strap links, scratches, or wear cannot be processed for exchange.
Transit Damage or Discrepancies
In the unlikely event that your consignment incurs damage while in the care of courier partners (PostEx/TCS), notify us within 48 hours of delivery. Message our WhatsApp desk at +92 334 0001329 or email info.kalayipk@gmail.com for immediate priority handling.
Settlements & In-Store Credit
If an exchange item is out of stock in our curation, clients are issued full store credit or a direct bank settlement within 5 to 7 business days following item verification at our fulfillment hub.
