Warranty Info

KALAYI HORLOGERIE

1-YEAR MACHINE WARRANTY

Every KALAYI timepiece is engineered for unwavering precision. Our official 1-year coverage protects your machine and movement mechanics.

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PILLAR 01

Movement Integrity

Guaranteed machine calibration, internal quartz/automatic reliability, and timekeeping stability.

◈
PILLAR 02

100% Genuine Build

Precision alloy & steel architecture, scratch-resistant crystal fitting, and secure crown assemblies.

✓
PILLAR 03

Pre-Dispatch QC

Multi-step horological inspection before placing each piece into its magnetic hard-shell box.

Scope of 1-Year Coverage

KALAYI guarantees that the internal machine and movement caliber of your purchased watch will remain free of factory craftsmanship defects for 1 full year from the date of initial delivery across Pakistan. If an internal timing or battery movement irregularity arises, our horology inspection team will service or replace the core components.

Guidelines & Exclusions

To preserve horological integrity, our manufacturer machine warranty strictly excludes exterior cosmetic degradation incurred through regular wear, including:

  • Scratching, chipping, or fracturing of the hardlex crystal, bezel, or metal casing resulting from accidental impact.
  • Water damage caused by exceeding specified splash-proof depth tolerances or submerging with an unseated crown.
  • External strap wear, link adjustments, or interventions conducted by unauthorized third-party watchmakers.

How to File a Warranty Claim

Contact our concierge desk via WhatsApp at +92 334 0001329 or email info.kalayipk@gmail.com with your order number and a brief video of the movement issue for immediate claim routing.