Warranty Info
1-YEAR MACHINE WARRANTY
Every KALAYI timepiece is engineered for unwavering precision. Our official 1-year coverage protects your machine and movement mechanics.
Movement Integrity
Guaranteed machine calibration, internal quartz/automatic reliability, and timekeeping stability.
100% Genuine Build
Precision alloy & steel architecture, scratch-resistant crystal fitting, and secure crown assemblies.
Pre-Dispatch QC
Multi-step horological inspection before placing each piece into its magnetic hard-shell box.
Scope of 1-Year Coverage
KALAYI guarantees that the internal machine and movement caliber of your purchased watch will remain free of factory craftsmanship defects for 1 full year from the date of initial delivery across Pakistan. If an internal timing or battery movement irregularity arises, our horology inspection team will service or replace the core components.
Guidelines & Exclusions
To preserve horological integrity, our manufacturer machine warranty strictly excludes exterior cosmetic degradation incurred through regular wear, including:
- Scratching, chipping, or fracturing of the hardlex crystal, bezel, or metal casing resulting from accidental impact.
- Water damage caused by exceeding specified splash-proof depth tolerances or submerging with an unseated crown.
- External strap wear, link adjustments, or interventions conducted by unauthorized third-party watchmakers.
How to File a Warranty Claim
Contact our concierge desk via WhatsApp at +92 334 0001329 or email info.kalayipk@gmail.com with your order number and a brief video of the movement issue for immediate claim routing.